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Returns Policy

UK Delivery:

Orders with Cox & Robinson are available with free delivery* on all UK mainland orders over £25, and are aimed to be dispatched within 24-72 hours. Orders are sent via UK Standard Delivery, but can be upgraded to other services if required. This does not mean your order will be processed any quicker.

(*Sorry but food orders such as veterinary diets come with a delivery surcharge because they are quite heavy. Fridge Lines and certain drugs also attract extra delivery charges)

EU and International Delivery: £25

We are unable to send food products outside the UK. We aim to dispatch international orders within 5 working days.

We will keep you updated with the dispatch schedule for your order, and if for any reason we are unable to dispatch within our usual deadlines, we will contact you to advise you of any issues.

Returns and Refunds:

We understand that you may want, at times, to return an item you’ve purchased from us. To make this process quick and convenient for you. All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.

If your order was shipped outside of the UK, we are unable to refund the return shipping fee. Any return which does not meet the conditions set above will not be refunded or replaced. For further information on returns or to request a refund/return, please contact us.

Medicines:

We regret that we cannot, by law, accept returns of any medication. If you return a medicine to us all we can do is dispose of it correctly for you as it cannot be resold.

Of course, if we have made a mistake or the product is faulty or damaged, we will accept returns as long as you contact us within 10 days of receiving the order and received the product back within 30 days. Once we have received the returned item we will refund the amount paid or resend the product.

Other Products:

If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 10 days of receiving the order and we receive the product back within 30 days. Once we have received the returned item we will refund the amount paid or resend the product.