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FAQs

Need advice? Before getting in touch with us direct, why not see if we can answer your question below. If your query isn't answered below, then you can always Contact Us.

Can I order my repeat human prescription from my surgery from Cox & Robinson?

Can I have antimalarials on the NHS?

My Prescription is written by a doctor who is outside the UK

Do you need to have the original prescription?

Can I buy Malarone, Lariam (Mefloquine) or Doxycycline without a prescription?

Are all products on the Cox & Robinson website genuine?

I can't find a specific product

How can I check the status of my order?

What form of payments do you accept?

Can I purchase items that are out of stock?

How do I change my billing/delivery address?

I've forgotten my login password, how do I reset it?

How do I use a promotional code?

How do I update my email address/subscription preferences?

Where can I find my local Cox & Robinson store?


Can I order my repeat human prescription from my surgery from Cox & Robinson?

Yes, simply visit the NHS Prescription section and choose which prescription you require. Before adding your item to the basket, ensure the 'I'd like to order a repeat prescription' box is ticked. You will then need to fill in a small number of questions, then upload your prescription. You will need to send us the original human prescription.

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Can I have antimalarials on the NHS?

No, these should be supplied against a private prescription only. The B.N.F. states ‘ Drugs for Malaria prophylaxis should not prescribed on the N.H.S.

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My Prescription is written by a doctor who is outside the UK

This is OK, so long as the dr is registered and practising within the E.U. We regret that we cannot legally process prescriptions written by doctors from outside the EU.

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Do you need to have the original prescription?

The Medicines Act stipulates that we must be in receipt of the original prescription, and not a copy.

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Can I buy Malarone, Lariam (Mefloquine) or Doxycycline without a prescription?

We do offer an online consultation service where one of our specially trained pharmacists can write a prescription for you, replacing the need to see your GP. See our homepage for further details.

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Are all products on the Cox & Robinson website genuine?

Cox & Robinson only provide products that are 100% genuine, we are registered with the General Pharmaceutical Council which allows you to check out the registration details of our pharmacy and the pharmacists behind the website.

Please take care when using overseas websites or sites that do not display the GPhC logo as inappropriate or fake medicines pose a serious risk to health.

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I can't find a specific product

If you are unable to find a specific product that you are looking for on the Cox & Robinson website, then please contact us to see if we are able to source what you require.

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How can I check the status of my order?

You can check the status of your order by logging into your account on the Cox & Robinson website and clicking on the 'My Order History' link. There you will be able to see any new & previous orders.

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What form of payments do Cox & Robinson accept?

We accept most major credit and debit cards, including Mastercard, Maestro, Visa & Visa Electron.

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Can I purchase items that are marked 'Out of Stock'?

If an item is marked as 'Out of Stock' on the website, then you will not be able to purchase it until it has come back into stock. You can sign up for an 'Out of Stock Alert' by clicking the 'Email me when back in stock' link on that particular product page.

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How do I change my billing/delivery address?

If you need to change a billing or delivery address, then simply log into your account and click on the 'Address Book' link, there you will be able to change or edit your addresses.

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I've forgotten my password, how do I reset it?

If you have forgotten your login password, then simply enter the email address that you initially signed up with, and click the 'Forgotten Password?' link. Your new password will then be sent to you. When you have logged back into your account we advise you to change it to something memorable to you. If you fail to receive the reset email password, then please check any junk/spam email folders to ensure if hasn't been delivered there. If you still haven't received your reset email then contact us for help.

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How do I use a promotional code?

If you have a promotional code that can be used on the Cox & Robinson website, then simply enter the code when viewing your basket. If you have a problem with a promotional code, then please contact us for assistance.

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How do I update my email address/subscription preferences?

If you need to change your email address or update your email subscription preferences, then simply log into your account and click on the 'My Details' link.

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Where can I find my local Cox & Robinson store?

Cox & Robinson have a number of branches located around the East Midlands, if you need to find your nearest branch, then simply visit our Store Locator Map and enter your postcode.

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